FAQ

Frequently Asked Questions

How does Therapy Track™ improve productivity?
Why is daily information so important?
What kind of information does Therapy Track™ provide to managers?
How does Therapy Track™ provide feedback to caregivers?
Are the charts and reports available for performance reviews?
Can hospitals or systems with multiple locations use Therapy Track™?
What standard is each caregiver measured against?
How much time does it take for a caregiver to use the system?
What if there is a report I want which is not currently available within the system?
How does Therapy Track™ improve communications with administration?
Why use a web based system?
How does the drill down feature work?
Does Therapy Track™ use secure communications?
How much Can I save using an online tool like Therapy Track™?
How much does Therapy Track™ cost?
What is the best way to learn more about the Therapy Track™ Productivity Tool?

Q: How does Therapy Track™ improve productivity?top
A: Therapy Track™ uses proven methods to improve productivity in three main ways: providing rapid feedback to caregivers, supplying timely information to managers and directors, and improving communication with administration.

Q: Why is daily information so important?top
A: Therapy Track™ provides information daily because productivity is an everyday challenge. By providing information in easy-to-read charts and email summaries, caregivers and managers can react in time to improve productivity.

Q: What kind of information does Therapy Track™ provide to managers?top
A: Therapy Track™ provides information on many different factors of performance and productivity. Some of the most important factors are performance against targets and cost per unit of service. The ability to drill down to more detailed information with a click makes the information even easier to access and understand.

Q: How does Therapy Track™ provide feedback to caregivers?top
A: Therapy Track™ provides easy to read charts for each caregiver to see their performance against their individual standard. Charts are available on a daily basis for caregivers.

Q: Are the charts and reports available for performance reviews?top
A: All the charts and reports are available for directors to access at any time. Several of the charts are specifically designed to provide objective feedback in a performance review situation.

Q: Can hospitals or systems with multiple locations use Therapy Track™?top
A: Yes. Therapy Track™ is designed to support multiple locations and complex access requirements.

Q: What standard is each caregiver measured against?top
A: Each caregiver is measured against an individual standard set by their manager based on their experience, patient mix and other duties.

Q: How much time does it take for a caregiver to use the system?top
A: Caregivers can receive feedback and enter data in one or two minutes a day.

Q: What if there is a report I want which is not currently available within the system?top
A: Reports which would benefit many Therapy Track™ users will be added to the system at no charge.

Q: How does Therapy Track™ improve communications with administration?top
A: Therapy Track™ improves communications by providing easy-to-read, printable charts and reports which clearly explain performance and trends. Busy administrators can easily understand the key points you are making. The high quality charts and reports from Therapy Track™ add credibility to any presentation.

Q: Why use a web based system?top
A: In house software costs a lot more than one might expect. The support and upgrades are not always a priority for in house staff. See what Inc Magazine has to say about developing software in house: Software for Non-Dummies

Q: How does the drill down feature work?top
A: Drilling down to more detail is as easy as clicking on a chart. For example, when viewing a chart by month, click on January to see the January chart. To see a live demonstration, contact sales for a demo over the internet.

Q: Does Therapy Track™ use secure communications?top
A: Yes. Therapy Track™ uses 128 bit Secure Sockets Layers (SSL) in the application, the same security required by HIPAA for transmitting patient level data. For more information, please refer to the Confidentiality and Security of Client Data in our Terms.

Q: How much can I save using an online tool like Therapy Track™?top
A: Costs and service levels vary widely according to the types of applications and services provided. Some studies have indicated that by leasing an application from an ASP, customers save between 33% and 53% over purchasing and managing the hardware and software for the application themselves.

Q: How much does Therapy Track™ cost?top
A: Therapy Track offers pricing alternatives to fit your particular hospital or clinic. For more information, please contact sales, toll-free at 866-55TRACK or by email for more details.

Q: What is the best way to learn more about the Therapy Track™ Productivity Tools?top
A: Contact Therapy Track™ toll-free at 866-55TRACK for a phone and internet demo. The demo usually takes about 15 minutes. The demo is online with a phone conversation at the same time to allow you to ask any questions you may have.

Q: How does Therapy Track™ do so many neat things?top
A: One reason is we use WebSuperGoo programming tools. If you are a serious programmer, check it out.

 


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